Improve Processing of Customer Complaints Recalls and Field Flerts2019-06-20T21:39:02+00:00


October 16-17, 2019

New York City, NY


  1. Streamline and improve the process for managing customer complaints, recalls, field alerts and agency responses.
  2. Gain knowledge of the processes and tools that can be used to improve your ability to manage and maintain and insure consistent compliance with agency requirements.
  3. Improve your understanding of the impact that comes with complaints, recalls and field alerts and insure that risk of reoccurrence is less likely.
  4. Learn ways to conduct internal improvement audits that will reduce the risk of issues that would result in future complaints, recalls and the need for field alerts.


  1. Reduce the resources needed to manage and process complaints, recalls and field alerts.
  2. Minimize the risk of major issues with product safety that would have an effect on complaints and recalls that could lead to field alerts or patient deaths.
  3. Improve processing times to insure that response times show a since of urgency by the company and organization that will have a positive result on future audits and inspections.
  4. Insure that there is better understanding and utilization of information gathered from complaints, recalls, audits and agency feedback that needs to be utilized during Annual Product Reviews.